Refund, Cancellation & Exchange Policy

A customer can request a refund only if they receive a product in a damaged or defective condition. To submit a refund request, email us at Help@raqi.ae (or message us on WhatsApp once available) stating your order number and the reason for your request. You must attach clear photos of the damaged or defective product with your request — requests submitted without an order number or photos cannot be processed. If the reason is genuine, a refund will be issued within 7 days of purchase.

Returns are not allowed if:

• The product is not returned in its original packaging
• The product is in used condition
• There is a discrepancy between the quantity of perfume delivered and returned
• The product is marked as non-returnable or non-refundable

Refunds will be issued only through the original mode of payment. Please allow up to 10 days for the refund transfer to be completed.

Orders outside the UAE are non-refundable.

Cancellation Policy

A request to cancel an order will only be accepted before delivery begins. No cancellations are permitted once delivery has started. Submit a cancellation request by emailing Help@raqi.ae with your order number (or via WhatsApp once available).

Exchange Policy

Exchange requests will only be accepted before delivery begins. No exchanges are permitted once delivery has started. Submit an exchange request by emailing Help@raqi.ae with your order number (or via WhatsApp once available).